Learning Hub

Welcome to the Fáilte Ireland Learning Hub. Here you will find resources to help you develop in your tourism career.

For expert guidance to assist you in your current role and extra tools to help you take the next step, the Fáilte Ireland Learning Hub is full of resources to support you in your professional journey.

At the end of each course, you will find recommendations on where to continue your learning journey with tailor-made 3rd Level courses online and across the country.

Click on a course title below and follow the instructions to set up an account and get started. 


Completion time: 5 hours

In this course the budget may refer to an entire organisation, a department or a particular project or activity. It applies to senior personnel who operate independently or with limited guidance from others and who make a range of financial management decisions.

Management & Support

Lime image with text 'lead and manage people'
Lead and
Manage People

Completion time: 4 hours

This course includes staff motivation theory, workplace applications and how to be a good leader. It explores the skills involved in management including setting a good example for staff, the importance of teams and how to manage them.

Revenue Management

Blue image with text 'managing the hotel and accommodation revenue function'
Managing the Hotel and Accommodation Revenue Function

Completion time: 4 hours

While dedicated revenue managers have a firm grasp on revenue management, it is often not well understood by Executives and General Management. This course has been designed specifically to help you understand how the revenue function should work.

Sales & Marketing

Completion time: 3 hours

This course provides an overview of the main components of Digital Marketing for tourism businesses so learners can understand the terms, what each component does and what could be used for their business.

Sales & Marketing

Completion time: 3 hours

Search engine optimization (SEO) means having your site appear higher in search engine results. This is highly competitive in the tourism industry due to the many businesses competing for top lines. This course identifies the best practices of SEO.

Sales & Marketing

Blue image with text 'owned media - Email Marketing, CRM and Loyalty'
Owned Media: Email Marketing, CRM & Loyalty

Completion time: 3 hours

This course includes moving the customer along a digital journey from awareness through the booking process and beyond by encouraging brand advocacy. To be successful, you’ll need to know the role of the CRM and how to inspire loyalty.

Customer Service

Blue image with text 'introduction to customer service'
Introduction to Customer Service

Completion time: 45 mins

This course is aimed at assisting all employees that play a crucial role in exceeding customer expectations and creating customer loyalty.

It will help you to develop and enhance your skills when interacting with customers, in a friendly, efficient, professional, and confident manner.

Food and Beverage Service

The Fundamentals of Food and Beverage Service

Completion time: 1 hour

We have developed a series of short modules covering the fundamentals of food and beverage service. Each video has been designed to help with the induction of new staff, ongoing training of existing staff and encourages staff to remain within our industry.

  • Module 1: Tray Service
  • Module 2: Polishing Glasses
  • Module 3: Table Service
  • Module 4: Plate Skills for Service and Clearing

Kickstart your journey

Tourism Careers – Kickstart your journey

Completion time: 1 hour

This module will introduce the role and importance of tourism to the Irish economy and explore the breadth of roles and career opportunities within the industry.